SenseAdapt provides the following level of service.
Cloud version
Response Times
SenseAdapt will provide an initial response to problems within 24 hours. Depending on the nature of the issue we aim for the following level
Server version
Note: We will update this section once we have released the server version of SenseAdapt
This is the EazyBI sla - for reference
Response Times
We will respond to your support requests within 24 business hours from the time of your request. We will do our best to get back to you sooner as well as we often check for critical support requests outside normal business hours.
Business Hours
Our business hours are Monday through Friday, 9AM – 6PM Eastern European Time (EET). We are closed on national Latvian holidays.
Support Channels
Submit a request through our contact page or send email to support@eazybi.com.
Support includes:
- Help with installation and upgrades.
- Help troubleshooting problems with eazyBI.
- Help identifying work-arounds.
- Help with creating eazyBI sample reports.
Support does not include:
- Product Training.
- Customers who do not have a valid and current license or active subscription.
- Support for other applications (e.g. JIRA) that eazyBI is integrated with and not directly related with eazyBI integration.
- Support in any language other than English or Latvian.