Service Level Agreement

Owned by Bazil Arden (Unlicensed)

Last updated: Feb 16, 2017

1 min read

We provide the following response and service for the Cloud Version of SenseAdapt

Response Times

SenseAdapt will provide an initial response to problems within 24 hours. Depending on the nature of the issue we aim for the following level

Business Hours

Monday - Friday, 09:00 - 18:00 GMT. We are closed on UK National Holidays

Support Channels

Please communicate with us through our support site

Support includes

Help with installation and upgrades
Troubleshooting any problems around chart behaviour
Investigation of clearly inaccurate charts
Support in English

Support does not include

Product Training
Topics covered in our help pages
Support for JIRA

Server version

Note: We will update this section once we have released the server version of SenseAdapt