Service Level Agreement

We provide the following response and service for the Cloud Version of SenseAdapt

Response Times

SenseAdapt will provide an initial response to problems within 24 hours. Depending on the nature of the issue we aim for the following level 

Business Hours

Monday - Friday, 09:00 - 18:00 GMT. We are closed on UK National Holidays  

Support Channels

Please communicate with us through our support site 

Support includes

  • Help with installation and upgrades
  • Troubleshooting any problems around chart behaviour
  • Investigation of clearly inaccurate charts
  • Support in English

Support does not include

  • Product Training 
  • Topics covered in our help pages
  • Support for JIRA

Server version

Note: We will update this section once we have released the server version of SenseAdapt