SenseAdapt provides the following level of service.
Cloud version
Response Times
SenseAdapt will provide an initial response to problems within 24 hours. Depending on the nature of the issue we aim for the following level
Business Hours
Monday - Friday, 09:00 - 18:00 GMT. We are closed on UK National Holidays
Support Channels
Please communicate with us through our support site
Support includes
- Help with installation and upgrades
- Troubleshooting any problems around chart behaviour
- Investigation of clearly inaccurate charts
- Support in English
Support does not include
- Product Training
- Topics covered in our help pages
- Support for JIRA
Server version
Note: We will update this section once we have released the server version of SenseAdapt